Luxury Villa to Rent in Orba Costa Blanca

Booking Terms

Booking Terms and Conditions

Definitions
Accommodation: In the contract described accommodation.
Accommodation provider: The party who actually provides the booked accommodation
and further arranges services locally, such as key-holding, cleaning,
maintenance, etc., and receives payments payable locally by the renter under the
agreed booking.
Booking agent: The letter himself, any intermediary or other independent
organization that handles the paperwork involved in the booking for the letter
and takes payment.
Renter: The person named on the booking form who makes the booking.
Rent: The total rent as mentioned in the contract.
Booking: The booking of a holiday accommodation, as described in the contract.
Booking form: The contract between tenant and letter.
Letter: The person (owner) or company listed on the booking form that issues the
reservation and acts as the representative of the owner.

Scope
These Booking Terms and Conditions apply to all booking agreements between
letter and renter.

Establishment of booking agreement
An agreement will be established subject to these Booking Terms and Conditions
as soon as the renter makes a booking via the Internet, in writing, by
telephone, by e-mail or personally at renter or at any other booking agent.

Changes
Changes to the booking agreement and deviations from these general conditions of
sale will be valid only if agreed in writing between the letter or booking agent
and the renter. Insofar as changes result in higher or lower costs, the
resulting change to the rent must be agreed by parties in writing.

Payment
Bookings can be made via the Internet, in writing, by telephone, by e-mail or
personally with a booking agent. The down payment as mentioned on the
reservation contract, must be received by the booking agent within 3 working
days after the reservation is made. Only then the reservation can be confirmed.
The remaining balance must be in the booking agents possession not later than
the date stated on the reservation contract. If these payment terms are not
observed the booking agent is entitled to cancel the booking without having to
refund the payments that have already been made. The booking price and any
deposits due must be paid in full for bookings made within six weeks of the
start of the rental. Deposits will be refunded only if the booking cannot be
honoured due to a cause attributable to the letter or booking agent.
For bookings made within 8 weeks you must pay the full amount when you book.

Dissolution
The agreement will be dissolved (i.e. The booking will be cancelled) if the
renter fails to satisfy the provisions of clause (deposit). The deposit will be
forfeited to defray incurred costs and damage, including but not confined to
loss of profits.

Cancellation
The renter may cancel the rental agreement in writing up to 60 days before the
start of the rental. The booking agent will retain the deposit of at least 15%
if the renter cancels. The renter will owe the full rental price if cancellation
occurs within the 60 days preceding the agreed rental.

Liability of letter
Under no circumstances whatsoever will the accommodation provider, booking agent
or letter be responsible for any loss or loss of value and/or damage to property
of the renter and his co-occupants caused by incorrect use of the rented
property. If the renter incurs damage due to deficiencies in the rented
property, any liability on the part of letter will be limited to the rent.
Damage resulting from non-fulfillment by the letter will be subject to the
compensation provided for by law. Letter will not be liable for any other
damage..

Liability of renter
A renter who books accommodation for or jointly on behalf of other occupants
will be jointly and severally liable for the total rent and for damage caused by
acts by him and all others present with him in the rented accommodation. A
booking will be valid for the number of persons stated on the booking form. The
property may not be occupied by more persons than stated on the booking form.
Occupancy by a larger number may result in dissolution of the booking agreement
and loss of the deposit. Payments already made will not be refunded in such
circumstances and the renter will owe the entire rent. If the renter intends to
allow more than the permitted number of persons to stay in the rented
accommodation, the renter must, prior to the rental period, submit a written
request to this effect to the booking agent. The accommodation provider has the
right to refuse such a request or to require an additional surcharge. The renter
must treat the accommodation according to generally accepted standards and
vacate the property in a clean condition..

Deposit
You should note that accommodation providers require a deposit of €300.
The deposit is payable at the time of booking or at the time of payment of the rental.
The deposit will be returned not later than eight days after the end of the rental.
In the event of damage and/or loss of the rented property, and/or circumstances
for which the renter is to blame, the total incurred damage will be deducted
from the deposit. In all instances where the costs of damage and/or loss of the
rented property or the damage incurred by the owner and/or accommodation
provider exceed the paid deposit the renter must immediately pay the excess to
the accommodation provider. All instances of breakage, loss and/or damages must
be reported immediately to the accommodation provider and paid for.

Duration of stay, arrival and departure
The minimum stay is seven days as a rule. The customary arrival and departure
days may vary. It is generally possible to choose any day of
the week as the arrival or departure day. A daily surcharge will generally be payable for
rentals of four days or less. For more information you should contact your booking agent.
The rented property will generally be available for occupancy between 3.30pm and 20:00 hrs.
You should inform the key holder if you expect to arrive after 20:00 hrs.
In the event that you arrive later than the time reported in advance to the key holder,
the accommodation provider is authorized to charge you for any extra costs incurred for
handing over the keys.
On the day of departure you must vacate the accommodation before 10:30am.
Failure to do so gives the accommodation provider and letter the right to charge
you for damages. You may lose part of your security deposit as a result.
Upon departure the renter is expected to leave the accommodation in decent
condition that is: generally clean. The items in and around the accommodation
should be put back in their original location (as upon arrival).
The accommodation provider is authorized to carry out a final check.
If the accommodation has not been left in generally good condition he/she is authorized to
charge the renter for extra costs.

Documents
Before or at booking your booking agent will provide you with the general
information you need about the rented property and local area.
There will also be a more detailed information pack at the property.

Changes and cancellations
The renter has the right to alter or cancel the agreed services in any material
respect on account of compelling circumstances. Compelling circumstances mean
circumstances of such a nature that the accommodation provider cannot reasonably
be held to further fulfillment of the agreement. The accommodation provider may
cancel the booking in the event of force majeure, war, strikes and natural
disasters. In such circumstances the booking agent will be under obligation to
refund any amounts already paid.

 

Complaints
If you notice a mistake of deficiency at your holiday destination, you should, in the first instance, 
report it to the housekeeper  This may avoid further inconvenience. If you have serious complaints at the holiday destination, you should immediately inform the accommodation provider. This will give us an opportunity to resolve the complaint sooner. If your
complaint was not satisfactorily resolved at the holiday destination, you must
inform the booking agent in writing of your complaint, providing details, within
two weeks of leaving the accommodation, in the absence of which the complaint
will no longer be admissible. You will forfeit all rights to a refund if you
obtain other accommodation or leave the rented property prematurely without
first consulting the booking agent.

Bed linen and towels
Bed linen and towels are included in the rental price. All towels are provided including towels for beach and swimming pool.

Extra facilities
In many cases you can request an extra bed, child's bed, highchair, playpen and
similar, provided that you state your needs at the time of booking.
There will be an extra charge for this.

Pets
Most property owners do not allow pets. You may keep a pet in or around the
villa only with the explicit permission of the accommodation provider stated on
the booking confirmation. The accommodation provider may require an extra 150 euro’s
per pet per week on top of the final costs.

Water and electricity
Interruptions to water and electricity supplies are not uncommon in southern
European countries. For various reasons municipal and/or regional authorities
may decide temporarily to disconnect or reduce distribution. Neither your
accommodation provider nor our organization can be held liable for any damage
incurred through such circumstances.

Detailed instructions for key collection and directions to the villa will be sent no later than two weeks prior to the rental commencement, together with a local
contact number of the representative working on behalf of the property owners.

Insurance
The villa hire does not include any personal insurance cover of any kind.
It is a condition of booking that insurance is taken out against cancellation and
it is strongly recommended that personal accident and medical insurance is also taken out.

Jurisdiction and law
Notwithstanding the legal rules governing the jurisdiction of the civil courts,
any dispute arising between supplier and principal or client will be resolved by
a court of law with jurisdiction in the country and region where the letter is
established. For one month after the letter has invoked this provision in
writing, the renter will have the right to opt for resolution of the dispute by
a civil court with jurisdiction at law or under international treaty. The letter
will consider the address stated by the renter to be correct until further
notice. Every agreement between letter and renter will be subject to European
law.
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